Frequently Asked Questions (FAQ)

Yes, Fanatik Zone is a completely reliable platform. We are proud to have served over 1,000 satisfied customers and received over 500 positive reviews that attest to the quality of our products and the excellence of our customer service. To see what our customers have to say about us, we invite you to visit our website. There, you can read real testimonials and see for yourself how committed we are to providing the best shopping experience to all our customers.

For items from the "Immediate Delivery" collection, delivery times are:

• Mainland Portugal: 24 to 48 hours;
• Remaining: 3 to 5 business days

For remaining orders, the estimated delivery time is 15 to 20 working days .

• Visa
• MasterCard
• American Express
• Conductor
• UnionPay
• Apple Pay
• Google Pay

You can contact us via our form . Special requests should be made via this form and we will respond as soon as possible.

Care Instructions for Your Sweater

To keep your shirt in great condition, follow these recommendations:

• Hand Wash: Hand wash your sweater for best care.
• Avoid Ironing: Do not iron the sweater.
• No Detergents or Softeners: Do not use harsh detergents or fabric softeners.
• Air Dry: Do not use a dryer. Allow the sweater to air dry naturally, away from direct sunlight.
• Machine Wash (if necessary):
  • Use only cold or lukewarm water (maximum 30°C).
  • Always turn the shirt inside out to protect the prints and logos.

At our store, we make sure that all personalisations, including name, number and badges, match the exact year of the shirt you are purchasing. No matter the badge or competition selected (such as Champions League or domestic leagues), we make sure that all details are true to the original and match the season of the shirt. Don’t worry – your order will be delivered with the exact badges and fonts used by the club that year, providing the ultimate authenticity experience.